Who this policy applies to
SUNVALLEY TECHNOLOGY PTY LTD, trading as Best Deal 4 U Antennas, Security & IT, operates from Queensland, Australia and applies this policy to personal information handled through this website and related service enquiries. Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, your rights under that law continue to apply.
You can browse the public website without entering contact details. Website and network providers may still generate technical logs needed to deliver and protect the site.
Information we collect
When you request a quote, we ask for your name, email address, phone number, postcode, property type, service category, contact preference, preferred contact time and a description of the work. We also record the page used to submit the request.
The form does not ask for payment information, identity documents or public file uploads. Please do not include passwords, access codes, financial details, health information or other sensitive information in the message field.
How and why we collect it
We collect information directly from you when you use the quote form, call or email us. We use it to assess the request, contact you, discuss scope and availability, prepare a quote where appropriate, maintain service records, resolve concerns and protect the form from abuse.
Providing a website enquiry is voluntary and is not required by law. The fields marked Required are needed to identify, assess and respond to the request. If you do not provide them, the online request cannot be processed. You can call or email instead.
We do not add quote request details to an unrelated marketing list or sell them. If direct marketing is offered later, it will use a separate permission and unsubscribe process.
Storage and security
Quote requests are stored in a Cloudflare D1 database. Cloudflare KV holds a one-way hash derived from the requesting network address for rate limiting. That rate-limit key expires after approximately 11 minutes.
Cloudflare Turnstile is used when online requests are enabled to distinguish genuine requests from automated abuse. It may use strictly necessary cookies and browser, device and network signals for that purpose. Resend delivers the business notification email. Mobile Message delivers a short SMS notification to the business phone containing the enquiry reference, name, contact phone number, service and postcode. The full request description is not included in the SMS.
We use HTTPS, access-restricted provider accounts, non-public service credentials and automated retention controls as reasonable safeguards. No internet transmission or storage system can be guaranteed completely secure.
Overseas processing
Cloudflare provides its services through a global network and subprocessors, so website, security and stored request data may be processed outside Australia. Resend stores and processes account data, email metadata, logs and API records in the United States, regardless of the email sending region.
More information is available in the Cloudflare Data Processing Addendum, Cloudflare subprocessor list, Cloudflare Turnstile Privacy Addendum, Resend Data Processing Addendum and Mobile Message Privacy Policy.
Retention
Online quote records are assigned a deletion date 24 months after submission and are removed by an automated daily retention process. A limited retention hold may be applied where information is reasonably needed for an active service matter, a record-keeping obligation, a dispute or a legal requirement. Related email, SMS and provider security records may follow different provider, backup or legal retention periods. When continued retention is no longer required, records under our control are deleted or de-identified.
When information may be shared
Information may be shared with technology providers that operate the website, protect the form, store the request or deliver email and SMS notifications, and with professional advisers or contractors where reasonably needed for the enquiry and subject to appropriate handling. It may also be disclosed where required or authorised by law, or with your direction or consent.
Access, correction and deletion requests
You may ask what personal information we hold about you, request a correction, or ask for deletion where continued retention is not required. Email info@bestdeal4u.com.au and include enough detail for us to locate the relevant request. We may need to confirm your identity before acting.
Privacy questions and complaints
Send a privacy question or complaint to info@bestdeal4u.com.au with the subject Privacy complaint, or contact us using the details below. Explain what happened and the outcome you seek. We aim to acknowledge a complaint within seven business days and give a substantive response within 30 calendar days. If more time is reasonably needed, we will explain why.
If you are not satisfied after first contacting us, information about further Australian privacy complaint options is available from the Office of the Australian Information Commissioner.
Data breaches
We will assess suspected breaches and take appropriate containment and remediation steps. Where the Notifiable Data Breaches scheme applies and an eligible data breach is identified, we will notify the Office of the Australian Information Commissioner and affected individuals as required.
Cookies and analytics
This release does not use advertising or audience analytics cookies. Turnstile may use strictly necessary cookies when the online form is enabled. If analytics or advertising technology is added later, this policy will be updated before it is enabled.
Contact details
SUNVALLEY TECHNOLOGY PTY LTD
Unit 8, 68 Bryants Road, Shailer Park QLD 4128
(07) 3245 0000
info@bestdeal4u.com.au
Changes to this policy
We may update this policy when the website, service providers, legal requirements or information-handling practices change. The effective date above identifies the current version.