Specific service request
Start with the exact situation.
Replacement of an aged or damaged antenna is handled as part of Antenna Installation. New and replacement digital TV antenna installation planned around reception conditions, property access and the required television outlets. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Roof and mounting access
Roof material, pitch, height and safe access affect the mounting position and the work required.
The complete signal path
Existing coaxial cable, splitters, outlets and amplifiers should be checked with the antenna rather than treated separately.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.