Specific service request
Start with the exact situation.
Workplace email and application troubleshooting is handled as part of Business IT Support. Business IT support enquiries for computers, users, email, networks, shared devices and practical workplace technology issues. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Business impact and priority
Identify who is affected, which work is blocked and any safe workaround before changes are scheduled.
Existing responsibility
Record current software vendors, internet providers and managed services so ownership is clear before systems are changed.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.