Specific service request
Start with the exact situation.
Reception faults affecting shared endpoints is handled as part of MATV & Commercial TV Systems. MATV and commercial television distribution enquiries for multiple outlets, shared systems, managed properties and business sites. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Shared-system responsibility
Confirm whether the equipment belongs to a tenant, owner, body corporate or site manager before access is arranged.
Endpoint schedule
The number, location and purpose of outlets should be documented before distribution levels and access are assessed.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.