Specific service request
Start with the exact situation.
Unreliable or damaged customer outlet is handled as part of NBN Internal Cabling & Faults. Investigation of NBN-related internal customer cabling, outlets and connection faults after the provider network boundary. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Carrier fault or customer cabling
A provider reference and test result can help separate network-side work from eligible in-premises cabling.
Affected endpoint
Document which outlet, modem and devices fail, plus whether the fault is constant or intermittent.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.