Specific service request
Start with the exact situation.
Network review after adding equipment is handled as part of Network Setup & Troubleshooting. Network setup and troubleshooting for routers, switches, wired devices, Wi-Fi access and small workplace connectivity. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Internet or local network
A provider outage, Wi-Fi problem and local device fault require different checks even when the visible symptom is similar.
Document the layout
Equipment locations, cable labels, network names and administrator access make troubleshooting and handover more reliable.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.