Specific service request
Start with the exact situation.
Home office and small workplace support is handled as part of Remote & On-Site IT Support. Remote and on-site IT support enquiries matched to the device, access, security, property location and type of problem. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Choose the right support path
Hardware, cabling, startup and connectivity failures may require on-site access, while some software tasks can be handled remotely.
Secure remote access
The user should remain informed and in control of any remote session, account changes and credentials.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.