Specific service request
Start with the exact situation.
Connected lock or entry device setup is handled as part of Smart Security & Access Control. Smart security and access control enquiries covering connected locks, entry devices, user permissions and remote management. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Safe access fallback
Battery state, physical key or manual release and account recovery should be resolved before remote features are relied upon.
Permissions and records
Define who can add users, view access events and manage remote entry before handover.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.