Specific service request
Start with the exact situation.
Reception changes after equipment or building work is handled as part of TV Reception Troubleshooting. Structured troubleshooting for pixelation, dropouts, missing channels and television reception faults affecting one or several outlets. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
One outlet or the whole property
Comparing affected rooms helps locate whether the problem sits near the antenna, distribution system or one endpoint.
Signal quality and strength
A strong reading can still be unreliable when interference, cabling loss or poor signal quality is involved.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.