Specific service request
Start with the exact situation.
Malware or unwanted software investigation is handled as part of Virus & Malware Removal. Virus and malware removal enquiries for suspicious pop-ups, account activity, browser changes and compromised computer behaviour. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Contain first
Disconnecting affected access and protecting important accounts may be more urgent than continuing to use the device.
Removal is one part
Passwords, updates, backups and account recovery may also need attention after a suspected compromise.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.