Specific service request
Start with the exact situation.
Windows installation or reinstall is handled as part of Windows Installation & Setup. Windows installation and setup enquiries for compatible computers, user accounts, updates, drivers and essential applications. This page keeps that request separate from the other service options so the first conversation can focus on the relevant property, equipment and symptoms.
What needs to be checked
The following factors help determine whether this request is an equipment, access, cabling, signal, network or configuration matter.
Licence and compatibility
The Windows edition, device requirements and software compatibility should be confirmed before installation.
Files and accounts
Backups, Microsoft account access and any business applications need to be prepared before a reinstall or migration.
What to include with your enquiry
Provide the details below together with a plain description of this specific request.